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文章基本信息

  • 标题:A Quantitative Analysis of Business Process Reengineering and Organizational Resistance: The Case of Uganda
  • 本地全文:下载
  • 作者:Samali Violet Mlay ; Irina Zlotnikova ; Susan Watundu
  • 期刊名称:African Journal of Information Systems (AJIS)
  • 印刷版ISSN:1936-0282
  • 电子版ISSN:1936-0282
  • 出版年度:2013
  • 卷号:5
  • 期号:1
  • 出版社:International Center for IT and Development
  • 摘要:

    Despite efforts by many organisations to redesign their processes, many of them have not succeeded. The main objective of the study was to analyse the extent to which organisational resistance impacts on the implementation of BPR. We used survey methodology using a questionnaire for data collection. Descriptive analysis of factors that cause resistance was conducted and results showed that only 30.4% of BPR in Uganda have been successful. The results showed that the factors that impact on BPR implementation include; users’ awareness of BPR project, level of emotional response, organisational resistance, and failure of management to create awareness among others.

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